FAQs

Delivery

What are my delivery options?

Take a look at our 'Delivery & Returns' page for more information.

What if there's a problem with my delivery?

First, check the tracking of your delivery using the link provided to you in the confirmation email or through your account portal. If that doesn't do the trick, email us at deliveroocares@biopak.com.au.

Can I change the delivery address, after placing an order?

Deliveroo aims to ensure that your products are delivered in excellent condition and in the fastest time possible. Our commitment to overnight delivery means that orders are picked within an hour of being made and there may be fees involved if there are changes to your order. If you make changes to your order and it has not yet been picked, there will be no fees. If you make changes to your order, and it has been picked but not delivered, there will be a $5 +GST charge for each carton. If you make changes to your order, and it has been picked and delivered, there will be a $5 +GST charge for each carton and the cost to freight back. You may choose to drop your order off at one of our warehouses to avoid the freight back. If you'd like to discuss this further, please email deliveroocares@biopak.com.au.


Returns

The product is not right for me – what do I do?

If you'd like to return something, please call our Care team at 1300 246 725 or email at deliveroocares@biopak.com.au with your PO# or Invoice # on hand. Our comprehensive returns policy is on our 'Delivery & Returns' page.

I received the wrong goods – what do I do?

Simply call our Care team at1300 246 725 or email at deliveroocares@biopak.com.au with your PO# or Invoice # on hand and we'll be happy to help.


Payments

What payment do you accept?

We accept all major credit and debit card providers, including American Express, Visa and Mastercard.

Storing of credit card details

You can securely store your card details within the checkout process for simplified and streamlined shopping experience next time.


General

What items do you stock?

We stock a wide range of packaging suitable for all your needs. See our products here. If you would like help choosing the right products for your needs, we are here to help! Speak to one of our team members at1300 246 725 or deliveroo@biopak.com.au.

Do you customise designs, or develop custom-branded products?

We certainly do – and we'd love to work with you. Our experienced BioPak Design Team will help you with R&D, concept creation and rendering, prototyping, technical drawings, all the way through to manufacture and delivery. We will make your brand sing to impress your customers with ANY shape and/or creative you want. Contact us to find out more.