Delivery and Returns




We know how important it is to maintain sufficient inventory and we always ensure you get your orders without delay. From our warehouse locations across Australia, we offer free freight to all of Australia. Free freight applies to all orders over $250. All orders are delivered overnight for orders placed before 1pm AEST.


We deliver to Sydney, Wollongong, Newcastle.


We deliver to Melbourne and Geelong.


We deliver to Brisbane, Sunshine Coast, Gold Coast.


  1. Products can only be returned to BioPak for credit within 7 days from invoice date even if BioPak is at fault. If BioPak is not at fault and the customer wishes to return product, subject to the rest of this clause 4 being adhered to, the customer will:

    a) Pay the cost of freight of the goods both to them and back to BioPak, as well as a $5.00 per carton restocking/administration fee if returning for Credit; OR

    b) Pay the cost of freight of the goods back to BioPak if returning for credit and then received a replacement item of the same quantity.
  2. Returned products can only be credited at the value equivalent to the current market value of the products.
  3. Damaged goods are not eligible for return. Products to be returned must have a returns authorisation (RA) number clearly visible on the outside of the package (NOT on original carton), and the product must be unopened and in a re-sellable condition acceptable by BioPak.
  4. Any goods that have been written on or defaced by You or your courier will not be eligible for return.
  5. BioPak only accepts complete cartons with no items missing. BioPak does not accept for credit sleeves of products nor individual items.
  6. Approved product returns must be returned to BioPak within 3 days of the RA number being issued or the goods will be declined and returned to You at your cost.
  7. All returns outside the above conditions are subject to a minimum 20% restocking fee, if and only if BioPak agrees to accept the return at the sole discretion of BioPak. BioPak is under no obligation to accept returns of Product from Customers.